Privacy Policy

Introduction

Lindela Travel & Tours ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lindelatravel.com, use our services, or interact with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data.

Information We Collect

We may collect and process the following types of information about you:

1. Personal Identification Information: Name, email address, phone number, postal address, and other similar information.
2. Technical Data: IP address, browser type, operating system, referral source, length of visit, page views, and website navigation paths.
3. Usage Data: Information about how you use our website, products, and services.
4. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
5. Lead Generation Data: Information gathered from our marketing campaigns, which will only be used by Lindela Travel & Tours and Lindela Immigration Visa Consultancy.
6. Travel Document Data: Information required for travel documents, including passport details, visa information, and other travel-related documents.
7. Accommodation Preferences: Information about your accommodation preferences and special requests for hotel bookings.
8. Flight Details: Information related to your airline ticketing, including flight numbers, travel dates, and seating preferences.
9. Currency Exchange Data: Information related to currency exchange services you avail, including transaction details.

How We Use Your Information

We use the information we collect in the following ways:

1. To Provide and Manage Our Services: Processing your orders, managing your account, and providing you with customer support.
2. To Improve Our Services: Analyzing how you use our website and services to improve our offerings and user experience.
3. To Communicate with You: Sending you updates, newsletters, and other information you may find valuable.
4. To Ensure Security and Prevent Fraud: Monitoring and preventing any fraudulent or malicious activity.
5. To Comply with Legal Obligations: Meeting our legal and regulatory obligations.
6. To Assist with Travel Arrangements: Using your travel document data, flight details, and accommodation preferences to facilitate your travel plans.
7. To Provide Currency Exchange Services: Processing currency exchange transactions and ensuring compliance with relevant regulations.

Information Retention

1. Service-Specific Data: All information you submit for visa processing or any related travel services will be retained only until the completion of the service you availed.
2. Media Usage: Images and videos taken during your tours, testimonials, and reviews may be used for marketing purposes with your approval.

Data Security

1. Payment Information: We will never store payment information, including credit card details, bank details, or any other payment modes used in transactions with us.
2. Communication Channels: WhatsApp groups or any group chats created by our company for the purpose of your service availed or tour will be used to send files that might contain sensitive personal information, but these will be solely for immigration and other travel-related concerns.

Sharing Your Information

We may share your information with:

1. Service Providers: Third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
2. Travel Partners: Airlines, hotels, and other travel-related service providers to facilitate your travel arrangements.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Legal Requirements: If required by law or in response to valid requests by public authorities, we may disclose your information.

Data Protection Policies

1. Encryption: We use industry-standard encryption protocols (such as SSL/TLS) to protect your personal data during transmission and storage, ensuring that it remains secure and confidential.
2. Access Controls: Access to your personal data is restricted to authorized personnel who need it to perform their job functions. We implement strict access controls and authentication measures to prevent unauthorized access.
3. Data Minimization: We collect only the minimum amount of personal data necessary for the purposes outlined in this policy. We regularly review our data collection practices to ensure they are aligned with this principle.
4. Regular Audits and Monitoring: We conduct regular audits of our data protection practices to ensure compliance with our policies and legal requirements. We also continuously monitor our systems for potential vulnerabilities and threats.
5. Incident Response and Breach Notification: We have established procedures to respond to data breaches promptly. In the event of a data breach, we will notify affected individuals and regulatory authorities as required by law, and take appropriate measures to mitigate the impact.
6. Data Anonymization and Pseudonymization: Where possible, we anonymize or pseudonymize personal data to further protect your privacy, especially when the data is used for research, analysis, or statistical purposes.
7. Data Retention and Disposal: We have clear policies for data retention and disposal. Personal data is retained only as long as necessary for the purposes for which it was collected, and securely disposed of when no longer needed.
8. Employee Training and Awareness: All employees undergo regular training on data protection and privacy policies to ensure they understand and comply with our practices. We promote a culture of data protection and privacy awareness within our organization.
9. Third-Party Data Protection Assessments: We evaluate our service providers' data protection policies and practices to ensure they meet our standards and legal requirements. We require contractual assurances from third parties regarding the protection of your personal data.
10. User Control and Transparency: We provide you with control over your personal data, allowing you to access, correct, or delete your information. We also ensure transparency by clearly communicating our data practices and any changes to this policy.
11. Data Protection Officer (DPO): We have appointed a Data Protection Officer who is responsible for overseeing our data protection strategy and ensuring compliance with relevant data protection regulations.

Your Data Protection Rights

Under the Data Privacy Act of 2012 in the Philippines, you have the following rights regarding your personal data:

1. Right to Be Informed: The right to be informed whether personal data pertaining to you shall be, are being, or have been processed, including the existence of automated decision-making and profiling.
2. Right to Access: The right to reasonable access to, upon demand, the contents of your personal data that were processed, the sources from which they were obtained, the names and addresses of the recipients of your data, the manner by which your data were processed, the reasons for the disclosure of the data to recipients, and the information on automated processes where the data will or likely to be made as the sole basis for any decision significantly affecting or will affect you.
3. Right to Rectification: The right to dispute the inaccuracy or error in your personal data and have us correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable.
4. Right to Erasure or Blocking: The right to suspend, withdraw, or order the blocking, removal, or destruction of your personal data from our filing system upon discovery and substantial proof that the personal data are incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes, or are no longer necessary for the purposes for which they were collected.
5. Right to Damages: The right to be indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data, considering any violation of your rights and freedoms as a data subject.
6. Right to Data Portability: The right to obtain from us your personal data in an electronic or structured format that is commonly used and allows for your further use.
7. Right to Object: The right to object to the processing of your personal data, including processing for direct marketing, automated processing, or profiling. You can withhold consent or withdraw your previously given consent at any time.
8. Right to File a Complaint: The right to file a complaint with the National Privacy Commission if you feel that your personal data has been misused, maliciously disclosed, or improperly disposed, or if any of your data privacy rights have been violated.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request to ensure that your data is protected. We will respond to your request within a reasonable time frame, in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: